TABLE OF CONTENTS

Overview
Contact Us
What We Collect And Process
How and Why We Use Your Personal Information
Sharing Your Personal Information
Protecting Your Personal Information
Retention of Personal Information
Your Choices
Cookies and Related Technologies
Links to Other Websites
California Residents

OVERVIEW

Effective Date: 10/02/2020

This Privacy Policy (“Policy”) describes how we, 12 Step East Coast, collect and process personal information when you interact with us online through our website: www.12stepeastcoast.com. 12 Step East Coast is an informational resource for addiction treatment providers, suboxone and medically assisted treatment doctors, and Alcoholics Anonymous and Narcotics Anonymous meetings (“Providers and Meeting Organizers”). Your use of the 12 Step East Coast website is subject to this Policy and the Terms of Service. By using our website, you acknowledge that you have read and understand this Policy and that you agree to its contents.

We will occasionally update this Policy.  When we do, we will revise the effective date above.  Your continued use of our website after such changes means you accept the Policy as revised. We encourage you to periodically review this Policy to stay informed about how we collect and process your personal information.

This Policy does not extend to the collection or use of your personal information by Providers and Meeting Organizers. Also please note, as detailed below, WHEN YOU CALL ANY NUMBER ON OUR WEBSITE DESIGNATED WITH A “?” NEXT TO IT, YOU ARE BEING DIRECTED TO A NETWORK OF TREATMENT PROVIDERS THAT WE WORK WITH WHO WILL ASSIST YOU IN FINDING RECOVERY SERVICES. THE CALLS ARE ROUTED THROUGH ONE OF OUR SERVICE PROVIDERS. BY CALLING THE NUMBER PROVIDED, YOU AGREE TO SHARE YOUR CALL DATA WITH OUR SERVICE PROVIDER AND THE INTENDED RECIPIENT. ALL PHONE NUMBERS ON INDIVIDUAL PROVIDER’S LISTINGS THAT ARE NOT DESIGNATED WITH A “?” ARE THE DIRECT NUMBERS FOR THAT PROVIDER AS REGISTERED WITH SAMHSA. THOSE CALLS GO DIRECTLY TO THE PROVIDER AND WE DO NOT INTERACT WITH, OR RECEIVE ANY INFORMATION FROM THESE CALLS.

CONTACT US

If you have questions about this Policy, you may contact us via email at privacy@12stepeastcoast.com.

WHAT WE COLLECT AND PROCESS

What personal information we collect and process depends on how and why you interact with us.

Personal Information You Provide Us

We collect personal information that you choose to provide us when you use our website or communicate with us online. For example, we may collect your name, email and any information you send us via our website, including information you provide through the “Contact Us” section or through online chat features and forms.

Personal Information We Collect From Third Parties

We collect your call data from third parties with whom we have direct relationships, including vendors that help us connect you with Providers and Meeting Organizers, some of which may be considered personal information (also known as “Call Data”). Call Data we receive typically consists of:

We do not collect your call recording, and we are not responsible for any personal information shared on any calls made through our website with third parties. Please refer to the privacy policy of the Provider and/or Meeting Organizer for more information about their data collection and use practices.

Personal Information We Collect Automatically

‍We collect information automatically when you browse and use our website, some of which could be considered personal information (also known as “Session Data”). Session Data we automatically collect includes:

We do not use Session Data to personally identify you. We use it to administer, operate, and improve our website. The process by which we collect this information is through cookies related online technologies. See our “Cookies and Related Technologies” section below for more information.

HOW AND WHY WE USE YOUR PERSONAL INFORMATION?

We use your personal information to:

Sharing Your Personal Information

We may share personal information with the following categories of parties and as otherwise described in this Policy or at the time of collection:

Protecting Your Personal Information

While no one can guarantee your personal information is completely secure at all times, we use administrative, organizational, technical, and physical safeguards to protect the personal information we collect and process. Our security controls are designed to maintain data confidentiality and integrity, and give us appropriate access to your data. Among other things, we use professional third party service providers and data centers to provide our website, and enter into confidentiality agreements with them where appropriate.  Those service providers and data centers implement industry-standard measures to protect the security of the personal information we collect, such as SSL (Secure Socket Layers), firewalls, digital certificates, and encryption.

Retention Of Personal Information

We keep your personal information in line with set periods of time calculated using the following criteria:

Session Data is retained for 365 days.

Your Choices

You may choose not to use our website or call the numbers listed therein if you do not wish to share any personal information with us. If you are a California resident, you have additional choices, as discussed in the “California Residents” section below.

Cookies And Related Technologies

As noted above, we collect information about the device you are using through cookies and related online technologies like pixels, tags, and web beacons. We use these technologies when you interact with our website to improve their quality, store user preferences, and track user trends. In order for these technologies to work, third parties collect and/or receive information from our websites and elsewhere on the internet. These third parties typically collect information in the aggregate and in a way that does not personally identify you. As explained in “Links To Other Websites,” we do not control all of the information collected by such third parties in connection with our websites, and they do not process all such data on our behalf. You may opt-out of some of these technologies, but if you do, the functionality of our website or online services may be impacted.

You can prevent or restrict the storage of cookies on your computer or device by setting your browser not to accept cookies or to request your permission before setting cookies. Once cookies have been set, you can delete them at any time.  Please refer to your browser’s instructions to find out how this works.  If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. Please note, however, if you do not accept necessary cookies some website features or services may not function properly. Among other cookies, we use Google Analytics. You can learn more about how those cookies work by visiting “How Google Uses Data When You Use Our Partners’ Sites or Apps,” located at www.google.com/policies/privacy/partners/. To find out more about cookies in general, visit http://www.allaboutcookies.org/. We do not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use or visit our websites.  To find out more about “do not track,” please visit http://www.allaboutdnt.com.

Links to Other Websites

Our website contains links to third party sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our websites and to read the privacy statements of those websites for more information.

California Residents

If you are a California resident, please note that we do not share information that identifies you personally with non-affiliated third parties for their own marketing use without your permission.

Under the California Consumer Privacy Act (“CCPA”), California residents have the right to know and request access to their personal information collected and shared within the past 12 months, the right to delete their personal information in accordance with the CCPA, the right opt out of selling, and the right not to be discriminated against if invoking these rights granted by the CCPA.

Submitting CCPA Requests

If you are a California resident and a consumer of the website and our services, you can submit a request by contacting us at the following email address: privacy@12stepeastcoast.com.

For requests that require identity verification, we will take commercially reasonable steps to verify your identity, including asking you to provide us with information to confirm your identity using the information we have on file. If you wish to designate an authorized agent to make a request on your behalf, please indicate that when submitting your request.

We will make good faith efforts to respond to your request. There may be circumstances under the CCPA in which we cannot, or need not, respond to your request. Any requests that can be processed by us will be done so in no more than 45 days from the date we receive your request, unless the law requires a faster response or we notify you that an extension is required. In case of an extended completion period, we will process your request in no more than 90 days from the date of your original request. Consumers are limited to two requests to know/access their personal information within a 12-month period.

Personal Information Collected, Used and Disclosed within the Past 12 Months

Category of data collected from consumers within the past 12 months:Source of this dataBusiness or commercial purpose
Identifiers such as a real name, address, unique personal identifier, online identifier, Internet Protocol address, email addressYouProvide our website/services
Any categories of personal information described in Cal. Bus. Reg. section 1798.80(e): telephone number and related call information, also referred to as Call Data (described above)Call Data is gathered from you through our vendor(s)Provide our website/services
Connect you with a Provider as outlined in the overview section.
Internet or other electronic network activity information, including, but not limited to, information regarding a consumer’s interaction with the website, also referred to as Session Data (described above).Session Data is gathered from you through our vendor(s)Provide our website/services
Analytics
Geolocation data (as part of the Session Data).Session Data is gathered from you through our vendor(s)Provide our website/services
Analytics

As noted above, with your consent we share your Call Data with our service provider(s) and the intended Provider and/or Meeting Organizer. If you wish to withdraw your consent, please contact us at the following email address: privacy@12stepeastcoast.com.

Because our services are intended for adults, we do not knowingly collect personal information from children or minors under the age of 16, nor do we knowingly share any such personal information with third parties.

 

Call Now ButtonFind A Meeting | 888-292-3050